At Khemvishwa, customer satisfaction is important to us. This policy outlines the terms under which refunds, returns, replacements, and exchanges are handled for purchases made through https://khemv.in.
1. Replacement & Exchange Policy
- We offer a 7-day Replacement and Exchange Policy from the date of product delivery.
- Customers must raise a replacement or exchange request within 7 days of receiving the product.
- If the replacement or exchange request is approved, the product will be delivered within 5 days.
- Replacement or exchange is subject to product availability.
2. Return Eligibility
To be eligible for a return, replacement, or exchange:
- The product must be unused, unworn, and in original condition
- Original packaging, tags, and accessories must be intact
- Proof of purchase (Order ID / Invoice) is required
3. Refund Policy
- Refunds are credited only after the returned product is received and inspected.
- Once approved, refunds will be issued to the original payment method.
- Refunds are typically credited within 5–7 business days.
- Shipping and handling charges, if any, are non-refundable unless the product is defective or incorrect.
4. How to Request a Return, Replacement, or Exchange
To initiate a request:
- Contact our support team within 7 days of delivery
- Share your Order ID, product images, and reason for the request
- Our team will review and guide you through the next steps
5. Non-Returnable / Non-Refundable Items
The following items are not eligible for return or refund:
- Products returned after 7 days of delivery
- Used, damaged, or altered products
- Products purchased during clearance or special discounts (if applicable)
- Customized or personalized items (if applicable)
6. Policy Updates
Khemvishwa reserves the right to modify or update this policy at any time without prior notice. Any changes will be effective once posted on the website.